TravelsSouth

1. About This Policy

This Privacy Policy applies to all personal information collected through TravelsSouth.com, operated on behalf of World's Travel LLC (IATA License No. 14017953). It governs both information you provide directly when using our services and information automatically collected during your visit to this website.

2. Information We Collect

We collect personal information in the following categories:

• Identity Information: Full legal name, date of birth, passport or government-issued ID number (for international bookings), and nationality.
• Contact Information: Email address, telephone number, and mailing address.
• Booking and Travel Information: Travel dates, itinerary details, cabin class preferences, seat assignments, frequent flyer numbers, special meal requests, and accessibility requirements.
• Payment Information: Credit or debit card details processed through our PCI-DSS compliant payment gateway. We do not store full card numbers on our own systems.
• Communications: Records of phone calls (which may be recorded with notice), email correspondence, and any other communications with our agents.
• Device and Usage Data: IP address, browser type, operating system, referring URLs, pages visited, and session duration — collected automatically through standard web server logs and analytics tools.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• Processing and confirming your flight booking and issuing your e-ticket.
• Communicating booking confirmations, itinerary changes, and important travel updates.
• Transmitting required passenger details to operating airlines and global distribution systems (GDS) for reservation fulfilment.
• Processing payments securely through our payment gateway provider.
• Handling post-booking requests including changes, cancellations, special requests, and refunds.
• Complying with legal and regulatory obligations, including government-mandated passenger manifest requirements.
• Analysing website usage to improve our service quality and user experience.
• Responding to enquiries, complaints, or feedback submitted to our team.

4. Sharing Your Information

We share your personal information only where necessary to fulfil your booking or comply with legal obligations. Recipients include:

• Operating Airlines: Passenger name, date of birth, travel document details, and special service requests are transmitted to the airline operating your flight as required for ticketing and carriage.
• Global Distribution Systems (GDS): Booking data is processed through GDS platforms (such as Sabre, Amadeus, or Travelport) that power airline reservation access.
• Payment Processors: Payment information is handled by PCI-DSS compliant third-party processors. We do not retain full card details.
• Government Authorities: As required by law, including customs, immigration, and security agencies for international travel compliance.
• Legal Counsel: Where required for dispute resolution or legal proceedings.

We do not sell, rent, or trade your personal information to any third party for marketing or advertising purposes.

5. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this Policy, comply with legal obligations, and resolve disputes. Booking records are typically retained for a minimum of 7 years in accordance with applicable financial and record-keeping regulations. Device and usage data collected through analytics tools is generally retained for 26 months.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to operate effectively and understand visitor behaviour. These include essential cookies necessary for website functionality, analytics cookies that help us understand how visitors use the site, and preference cookies that remember your settings. You may disable non-essential cookies through your browser settings, though this may affect certain website features. We do not use cookies to serve behavioural advertising.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, destruction, or alteration. These include secure HTTPS connections, PCI-DSS compliant payment processing, access controls for staff handling personal data, and regular security assessments. No method of electronic transmission or storage is 100% secure; however, we are committed to maintaining industry-standard protections.

8. California Privacy Rights (CCPA)

California residents have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, the right to request deletion of your personal information (subject to certain exceptions), the right to opt out of the sale of personal information (we do not sell personal information), and the right not to be discriminated against for exercising these rights. To exercise your California privacy rights, contact us using the details in Section 13 of this Policy. We will verify your identity before processing any request.

9. Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13 without parental consent. If you believe a child under 13 has provided us with personal information without appropriate consent, please contact us immediately so we can take appropriate steps to remove the information.

10. Links to Third-Party Websites

Our website may contain links to airline websites and third-party services. This Privacy Policy applies only to TravelsSouth.com. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any external sites you visit.

11. International Data Transfers

When you book an international flight, your personal information will be transmitted to airlines and authorities in other countries as required for travel fulfilment. These transfers are necessary for the performance of your travel contract. We ensure that any such transfers are conducted in accordance with applicable data protection requirements.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our services following any change constitutes your acceptance of the updated Policy. We encourage you to review this Policy periodically.

13. Contact Us